20 Mar

Service Desk - Chennai - Flsmidth Private Limited

Position
Service Desk
Company
Flsmidth Private Limited
Location
Chennai TN
Opening
20 Mar, 2017 30+ days ago

Flsmidth Private Limited as the company that open the jobs vacancy, have some qualification and spesification especially for the Service Desk jobs vacancy. To find out more information and about qualification and spesification details, walkin interview schedule, the address of the company, the company contact info (email/phone number) of Flsmidth Private Limited company, please start to apply for the job vacancy with fill the jobs application with click the 'Apply This Job' button below.

  • Act as a single point of contact for phone calls and emails from users regarding IT issues and queries.
  • Answering, logging and managing calls from internal users via phone and email.
  • Analyzes problems (both technical and operational) and arrive at permanent solutions.
  • Update and maintain the work log in the CRM tool(s).
  • Assists in the support of administrative computer-based applications.
  • Take ownership of user problems and follow up for fast resolution on behalf of the user and communicate progress in a timely manner.
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles.
  • Document all the calls in the CRM software 100%.
  • Create solutions for the frequently occurring issues and add it to the Knowledge bank
  • Provide stats for the weekly Service Desk report on volume trends. Job Requirements Additional Details


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