21 Apr

Service Planner - Bangalore - Schneider Electric

Position
Service Planner
Company
Schneider Electric
Location
Bangalore KA
Opening
21 Apr, 2017 3 days ago

Schneider Electric as the company that open the jobs vacancy, have some qualification and spesification especially for the Service Planner jobs vacancy. To find out more information and about qualification and spesification details, walkin interview schedule, the address of the company, the company contact info (email/phone number) of Schneider Electric company, please start to apply for the job vacancy with fill the jobs application with click the 'Apply This Job' button below.

Service Planner -

003DB9
Service Planner Executive must demonstrate an advanced ability to problem solve, maintain professionalism and call control with all customer/ASP concerns or issues. Service Planner must also reflect the ability to properly notate

a customer's/ASP account when any contact is made. Service Planner are also required to communicate with other

departments on behalf of customers/ASP to resolve customer issues, effectively communicate appropriate charges,

company policies, and/or procedures as determined at the time of the call.

Ability to communicate orally and in writing in a clear, professional and straightforward manner

Ability to multi task as well as handle multiple customer/ASP issues at a time

Ability to provide good time management

Ability to diffuse escalated customer situations through high level problem solving

Ability to communicate with all levels of management and company personnel

Ability to use and understand all of the company software necessary for us to provide

World Class Customer Service

Ability to work independently and follow directions related to your job with little follow-up by your supervisor

Ability to ensure customers is receiving call backs and follows up as communicated by the customer service representative

Express a positive, professional, and upbeat attitude when speaking with customers/carriers

Providing the highest levels of customer service as it pertains to any consumer matters

Maintain the highest level of professionalism at all times

Adhere to all other company policies and procedures relating to customer accounts

Receive inbound calls from customers calling for the following:

Pick up time/day confirmation

Delivery time/day confirmation

Escalating any issues or concerns to the appropriate department or manager

Qualifications
Any Graduate

Primary Location : India-Karnataka-Bangalore

Schedule : Full-time
Unposting Date : Ongoing


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