Associate - Hyderabad - Jpmorgan Chase
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JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity.
The Corporate KYC Operations organization sits within the Chief Administrative Office Operations (CAO Ops) in JPMorgan Chase. The organization works closely with the Lines of Business (LOBs) to implement and operate a sustainable and scalable operational process supporting clients along the Know Your Customer (KYC) lifecycle. This includes functions such as data collection, completion of the KYC profile, client screening, targeted local language and English language research, comparing and analyzing client profiles across all lines of business and quality assurance. This team will also produce metrics around the work they perform.
The primary responsibility of team lead is to oversee a small team of KYC Operations Analyst and Reviewers to ensure all client KYC records are compliant with regulatory standards, and to drive high quality and timely completion of all client-level due diligence requirements at the onset and renewal of client relationships.
The team lead must have excellent customer service standards to define, analyze, and resolve inquiries and escalations and must be able to closely manage day to day operations of the team/department. The KYC team lead must proactively and strategically improve processes to ensure team members are high performing and meeting the firm wide quality standard.
Understanding and implementation of KYC standards, guidelines, policies and procedures
Selection, performance management, and overall development of employees within their assigned team
Perform day to day management of a team of KYC Operations Analysts and Reviewers, including coaching and providing ongoing performance feedback
Conducts analysis of daily/monthly metrics to track performance of individual team members over time to evaluate performance, learning, and capability
Effectively address any issues that might be escalated by either internal or external customers
Identify special training needs that may benefit team members to increase team efficiency and quality
Proactively highlight potential issues to management
Drive Process improvements and implement process changes as necessary
Identify root causes, understand connections and implications and evaluate alternatives
Make decisions that are effective and well-grounded based on guidelines, policies, and insights
Create an effective and efficient team through continuous communication, timely feedback, and appropriate supervisory practices
Be flexible to multi task and effectively manage priorities across the wider function
Bachelor’s Degree and/or Graduate Degree
15 years experience in the Financial Services industry with a demonstrated track-record of delivery and/or relevant experience in Compliance and KYC
Proven track record of ongoing coaching, educating and directing a team.
Experience with leading a new team with limited Subject Matter Expertise
Outstanding client management, partnership building, leadership and direct experience of dealing with multiple stakeholders at one time
Excellent interpersonal skills necessary to work effectively with colleagues and senior management
Strong relationship building skills to influence/negotiate desired outcomes
Ability to deep-dive and investigate issues to see a successful resolution
Experience with the build out and execution of a new team or procedures
Ability to identify risks and issues and successfully navigate through to completion
Possess strong computer skills: Lotus Notes and Microsoft Office Suite including Excel, Word and PowerPoint
Self-reliance and willingness to "own" problems and creatively find solutions
Strong interpersonal and verbal/written communication skills
Foster and champion High Performance Culture where people are empowered to make decisions that affect their work/environment
Develop and lead a team that is responsive to dynamic organizational and operational changes
IN-AP-Hyderabad-Building 11 Mindspace Cyberabad / 32120
JPMorgan Chase & Co.