10 Mar

Senior Operations Manager - Bangalore - Infosys

Position
Senior Operations Manager
Company
Infosys
Location
Bangalore KA
Opening
10 Mar, 2017 30+ days ago

Infosys as the company that open the jobs vacancy, have some qualification and spesification especially for the Senior Operations Manager jobs vacancy. To find out more information and about qualification and spesification details, walkin interview schedule, the address of the company, the company contact info (email/phone number) of Infosys company, please start to apply for the job vacancy with fill the jobs application with click the 'Apply This Job' button below.

Company: iBPO
Job ID/Ref Code: Inf_EXTERNAL_10024032_1
Skill(s):
Experience Range: 08-11 years
Primary Location: Bangalore, IN
Location(s):

Job Description:
Role Designation- Senior Operations Manager

Responsibilities- Purpose/Essence of the role: Coordinates with transition team, plans and monitors the resource deployment, reviews the daily dashboards, staffing plan, work allocation, governance adherence and interacts with the client , ensure delivery predictability and enhance client satisfaction. Below are the roles and responsibilities aligned to the above mentioned role / role designation: 1. Transition Coordination: Resource planning (incl. Infra) : Develops plans, identifies people, coordinates infra and technology requirements with the transition team for the specific process (es) to deliver on target delivery model 2. Transition Coordination: Process definition & documentation: Provides resource s to the transition team to finalize the process definition & documentation, signs off for the specific process (es) within his/her purview to finalize the To-Be process 3. Transition Coordination : Process Training & Certification: Provides inputs on th e training/ certification methodology to the transition team to ensure right skilling on engagement 4. Operations: Resource Planning (People, Infrastructure etc.): Plans and monitors the resource deployment (Team Size, Span, Shift Utilization, Skill sets, technology rollout) and ongoing monitoring for his/her specific process (es) in order to ensure budget & pricing assumptions compliance 5. Quality Planning (QC/QA): Reviews the service quality plan including the quality control, assurance and improvement to create a comprehensive quality program for the specific process (es) 6. Process Compliance: Reviews process compliance and signs off on SOP changes as part of the quality plan in order to ensure robustness of the process 7. Talent Management (People M anagement): Implements career development & succession plan for the direct reports implements career development methodology for the team in specific process (es) to ensure sustainable employee engagement & motivation within the team

Service Line: BPO Sevice Line


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