16 Feb

Director Customer Experience Technology Cxt Idc - Bangalore - Intuit

Position
Director Customer Experience Technology Cxt Idc
Company
Intuit
Location
Bangalore KA
Opening
16 Feb, 2017 30+ days ago

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Description

Come join the Enterprise Business Solutions group
at Intuit! We're looking for a rock star executive to be the Director of Customer
Experience Technology (CxT) in India Development Center (IDC)

If your DNA is dominated by true technical depth, business acumen, client
focus and tested change management skills; if you have demonstrable experience integrating
data, technologies and platforms to provide an awesome Customer Experience; and
if you truly know how to inspire a cross divisional team along a change journey
while partnering well and being a key member of a cross business and technology
team, then let’s talk about your next career opportunity!

You’ll join a company whose culture, from individual contributor to
executive staff to the CEO, is characterized by the terms "Lean, Agile,
and Customer Focus". And
you’ll be a significant part of accelerating growth for the
diversity of Intuit business units.

The CxT Director IDC will be a critical member of the
Customer Experience Technology team partnering to develop and deliver world-class
products and services benefiting our customers and employees from India. As a
CxT Director you will help to develop a seamless end-to-end customer experience
that eliminates current pain points and establishes new "wow"
experiences that surprise and delight customers by leveraging different tools,
platforms and applications across all the business units we support, Marketing,
Sales, Commerce and Care. The ideal candidate will be customer centric, a
strong leader to develop and manage a team of Product Development, Quality
Engineering and Application Operations people in India

Responsibilities

Builds and mentors a work class India IT team (approx.. size 30)
including application development, integration, support and quality engineering
Hires and develops outstanding IT talent and resources.
Manages the delivery of IT application support and services from
India
Thinks and acts strategically. Stays abreast of trends
and advances in IT solutions and influences overall CxT strategy and direction.
Provides leadership for CxT diverse set of programs
through strong collaboration across multiple business units, regions and
functional groups. Takes ownership for
key initiatives. Develops plans and
budgets.
Presents business updates, recommendations, strategic
opportunities and assessments to the IT leadership and senior management as
needed.
Works with key stakeholders in multiple business groups to
identify the right service opportunities and put together a strategy to go
forward
Executes to success through diligent planning, attention to
detail, effective delegation and efficient decision making
Influences a strong set of leaders that can drive success for
the individual business development teams
Communicates effectively across multiple organizations to ensure
that the teams are completely aligned to the objectives and can do the job
effectively
Builds strong inter-personal relationships with peers and other
key stakeholders that can help smooth execution
Drives people, process, and technology initiatives to optimize CxT
delivery capacity, quality and efficiency
Inspires team members and Business Units to adopt a design
thinking mindset
Is an Influencer: Innovative leader with the ability to identify
opportunities and influence organizations to gain support and overcome
resistance with data and persuasion
Is a Doer: Ability to successfully deliver end-to-end projects,
working through the many obstacles along the way across multiple teams and
organizations
Is a Problem Solver: Ability to utilize exceptional
problem-solving skills to work through difficult challenges
Is a Communicator: Ability to communicate expectations and
requirements equally well with business and technology teams, and capacity to
write well-reasoned and data-driven proposals, performing your own data
analysis as needed

Qualifications
Qualifications

Computer Science degree with 15+ years of experience in
the IT software development, maintenance and support. 5 years’ minimum
experience managing and developing teams.
Demonstrated ability to deliver high quality innovative software
service products to market that deliver business results
A passion for building a great working environment where the
best want to come work and stay
A laser focus on outstanding business outcomes with effective
and fast decision making that takes into account the interests of all three key
stakeholders – employees, customers and shareholders
A strong technology background coupled with experience in making
the right tradeoffs that balance the short and long
Must be very comfortable with Agile and related methodologies to
accelerate decisions and outcomes while minimizing risk
Proven ability to lead and influence large distributed product
development efforts fueling business and consumer ecosystems
Proven experience with industry technologies within the
following domains: Contact Center Technologies, CRM Tools, eCommerce Platforms
and Marketing technologies.
Experience and understanding on key technologies and trends
o
SaaS, PaaS, Cloud, AWS
o
Salesforce, Adobe Marketing
products AEM, Analytics, Contact Center platforms, Interative Insight, Avaya,
Genesys, Aspect, ATG, Siebel, Eloqua, etc
Ability to work well through ambiguity, confidence in making
tough calls and leading through adversity with a sharp focus on the eventual
right outcomes
Strong written and verbal communication skills
Strong presentation and group facilitation skills
Self-motivated, problem-crushing attitude
Willingness to learn new things and teach others what you know
Belief that all things can be better

Company

Overview:


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16Feb

Director Customer Experience Technology Cxt Idc. Job Openings in Intuit for Director Customer Experience Technology Cxt Idc, this job opened at 16 Feb, 2017. CxT Director you will help to develop a seamless end-to-end customer experience. Data, technologies and platforms to provide an awesome Customer Experience;... ... (Read more about Director Customer Experience Technology Cxt Idc - Bangalore - Intuit)