17 Feb

Ecomme Hiring Seniorcsr Voice Sal Cnt Nida For Details - Bangalore - Ikya

Ecomme Hiring Seniorcsr Voice Sal Cnt Nida For Details
Bangalore KA
17 Feb, 2017 30+ days ago

Ikya as the company that open the jobs vacancy, have some qualification and spesification especially for the Ecomme Hiring Seniorcsr Voice Sal Cnt Nida For Details jobs vacancy. To find out more information and about qualification and spesification details, walkin interview schedule, the address of the company, the company contact info (email/phone number) of Ikya company, please start to apply for the job vacancy with fill the jobs application with click the 'Apply This Job' button below.

Job Description
Hi, my name is Nida , Consultant at ikya human capital. We are happy to announce our upcoming drives with our Ecommerce clients.
Please feel free to contact regarding any quires at 7204053200

PFB the requirement for CSR

  • UG/Graduates with Voice Experience
  • Six days working, Rotational shift (Day shift for girls)
  • Languages : English
  • Salary Max upto 4 LPA
  • Interview Round: 2 Ops Round
  • Work location HSR layout / Kormangala
JD for Customer Support (Senior)

Roles and Responsibilities

Looking for the best customer care executives & specialist to drive Customer Care Operations. If customer empathy is your USP and customer delight drives you, drop us a line to connect

The absolute basic requirements are:
To remain as basic points of contact for customers with quires, complaints, feedback and requests etc.,

Answers customers queries / communications as required
Understanding customer requirements and providing the outputs in the best possible way to ensure them full satisfaction.

Escalate customer issues for quick resolution and execute activities to meet the service period

Ensures and provides quality service to both internal and external customers, ensuring timely and professional responses to all complaints, requests and queries received enabling satisfaction of customer

Contributed towards process improvement by understanding the VOC and highlighting the issue to relevant stakeholder.

Exemplary communication skills, Written & verbal
Flexibility with working Rotational Shifts & 6 days a week working

CTC Range:
We can offer up to 4.0 lacs per annum based on the experience and candidate performance

Facilities and Benefits


All the employees are eligible for the following Insurance benefits, while the company pays premium for it:
- Medical Insurance
- Accident insurance
- Life Insurance

Lunch : Lunch served in house along with morning and evening snacks.
Drives starting from Monday to Friday. Contact for further details @ 7204053200

Thanks and regards,
Nida Hussain

Salary: INR 1,50,000 - 4,00,000 P.A.
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(NonTechnical)
Keyskills: Customer Support Customer Care voice based process Voice process ecommerce e - commerce

Desired Candidate Profile

PG - Post Graduation Not Required
Doctorate - Doctorate Not Required

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