20 Mar

Applications Support Analyst - Mumbai - Jpmorgan Chase

Position
Applications Support Analyst
Company
Jpmorgan Chase
Location
Mumbai MH
Opening
20 Mar, 2017 30+ days ago

Jpmorgan Chase as the company that open the jobs vacancy, have some qualification and spesification especially for the Applications Support Analyst jobs vacancy. To find out more information and about qualification and spesification details, walkin interview schedule, the address of the company, the company contact info (email/phone number) of Jpmorgan Chase company, please start to apply for the job vacancy with fill the jobs application with click the 'Apply This Job' button below.

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170026048

Job Description

This role is for a motivated and talented individual to work in the Production Management (Operate) team in Global Trade

area in CIB Technology. This role primarily focuses on Client Facing as well as Application Support function, expected to

provide first level of support to users of our systems and also provide Application support.

Primary responsibilities in this role will be:

  • Provide first and second level of application support for Middle Office, Operations and Front Office teams which are
located around the globe. Provide coverage which will require shift/rotation and occasionally might include weekend work

to primarily India hours of operation; Work day will vary depending on shift and could start at 7 AM IST if on early shift; or

end at 8:30 PM IST if on late shift

  • Ownership of all issues that are raised to Operate team, through to closure regardless of which team or Vendor ultimately
resolves the issue. Raise defect reports to AD/Vendor (where appropriate) for code amendment / fixes. Also be able to

validate any reports issues/ad hoc requests to run business reports

  • Manage end-user client relationship on a day to day basis
  • Resolve user queries as it relates to application support
  • Ability to maintain strong relationships with the local desktop support teams
  • Participate in and manage Incident Management and Problem Management processes to resolve Production issues and
root cause analysis, resolution, and reporting

  • Maintain a knowledge base of known defects, issues, process, techniques etc. Update and manage problem tickets
appropriately

  • Learn and be proficient with advanced user configuration options
  • Perform post-release testing after application upgrades and/or releases. Perform desktop testing on disaster recovery
environments

  • Be proficient in server side process management and configuration and able to do light Production deployments
  • Be able to deploy applications and troubleshoot defects
  • Applications that will be supported will include, but not limited to: GTS, APAR, TCFE, TCE, TPS, BIR
  • Provide on-call support on weekends on a rotational basis.
Key Skills

  • Bachelors Degree in Computer Science, Engineering or Business
  • Knowledge of SQLs, UNIX, Oracle, J2EE will be beneficial and preferred.
  • Knowledge of MS Windows OS and MS SQL Server
  • Familiarity with AutoSyS job scheduler
  • Knowledge of Web based applications / architecture (certificates, IIS, Web Services)
  • Knowledge of Web Methods will be a huge plus
  • Ability to communicate directly with Business and Operations
  • Excellent communication skills, both written and oral
  • Excellent interpersonal skills, team player
  • Strong analysis, research, investigation and evaluation skills, with a structured approach to problem solving
  • Effective skill and experience regarding system behavior and resolution
  • Proven ability as a member of a team to communicate technical and production-related concepts to a broad range of
technical and non-technical staff

  • Ability to work and effectively prioritize in a highly dynamic work environment that includes a global focus
  • Results oriented and highly flexible
  • Must possess the ability to quickly adapt to new systems
Advantageous

  • Mathematical or Computer Science background
  • Experience in a production application support role and/or financial industry support experience.
  • Understanding of Credit Markets, Loans, Agency business, P&L Management, some risk management.
  • Knowledge of Web Methods environment
  • Knowledge of Excel, MS Access, VB
Qualifications

This role is for a motivated and talented individual to work in the Production Management (Operate) team in Global Trade

area in CIB Technology. This role primarily focuses on Client Facing as well as Application Support function, expected to

provide first level of support to users of our systems and also provide Application support.

Primary responsibilities in this role will be:
  • Provide first and second level of application support for Middle Office, Operations and Front Office teams which are
located around the globe. Provide coverage which will require shift/rotation and occasionally might include weekend work

to primarily India hours of operation; Work day will vary depending on shift and could start at 7 AM IST if on early shift; or

end at 8:30 PM IST if on late shift

  • Ownership of all issues that are raised to Operate team, through to closure regardless of which team or Vendor ultimately
resolves the issue. Raise defect reports to AD/Vendor (where appropriate) for code amendment / fixes. Also be able to

validate any reports issues/ad hoc requests to run business reports

  • Manage end-user client relationship on a day to day basis
  • Resolve user queries as it relates to application support
  • Ability to maintain strong relationships with the local desktop support teams
  • Participate in and manage Incident Management and Problem Management processes to resolve Production issues and
root cause analysis, resolution, and reporting

  • Maintain a knowledge base of known defects, issues, process, techniques etc. Update and manage problem tickets
appropriately

  • Learn and be proficient with advanced user configuration options
  • Perform post-release testing after application upgrades and/or releases. Perform desktop testing on disaster recovery
environments

  • Be proficient in server side process management and configuration and able to do light Production deployments
  • Be able to deploy applications and troubleshoot defects
  • Applications that will be supported will include, but not limited to: GTS, APAR, TCFE, TCE, TPS, BIR
  • Provide on-call support on weekends on a rotational basis.
Key Skills

  • Bachelors Degree in Computer Science, Engineering or Business
  • Knowledge of SQLs, UNIX, Oracle, J2EE will be beneficial and preferred.
  • Knowledge of MS Windows OS and MS SQL Server
  • Familiarity with AutoSyS job scheduler
  • Knowledge of Web based applications / architecture (certificates, IIS, Web Services)
  • Knowledge of Web Methods will be a huge plus
  • Ability to communicate directly with Business and Operations
  • Excellent communication skills, both written and oral
  • Excellent interpersonal skills, team player
  • Strong analysis, research, investigation and evaluation skills, with a structured approach to problem solving
  • Effective skill and experience regarding system behavior and resolution
  • Proven ability as a member of a team to communicate technical and production-related concepts to a broad range of
technical and non-technical staff

  • Ability to work and effectively prioritize in a highly dynamic work environment that includes a global focus
  • Results oriented and highly flexible
  • Must possess the ability to quickly adapt to new systems
Advantageous

  • Mathematical or Computer Science background
  • Experience in a production application support role and/or financial industry support experience.
  • Understanding of Credit Markets, Loans, Agency business, P&L Management, some risk management.
  • Knowledge of Web Methods environment
  • Knowledge of Excel, MS Access, VB
Job

Applications Support

Primary Location

IN-MH-Mumbai-Ventura / 32093

Organization

CORPORATE & INVESTMENT BANK

Schedule

Full-time

Job Type

Standard

Shift

Day Job

Employee Status

Regular

Travel

No

Corporate Brand

JPMorgan Chase & Co.


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