13 Jan

Senior Analyst - Bangalore - Hcl Technologies

Senior Analyst
Hcl Technologies
Bangalore KA
13 Jan, 2017 30+ days ago

Hcl Technologies as the company that open the jobs vacancy, have some qualification and spesification especially for the Senior Analyst jobs vacancy. To find out more information and about qualification and spesification details, walkin interview schedule, the address of the company, the company contact info (email/phone number) of Hcl Technologies company, please start to apply for the job vacancy with fill the jobs application with click the 'Apply This Job' button below.

• Provide hardware / software / network problem diagnosis resolution via telephone/email/chat/web, Monitoring & Management of various IT Infrastructure components for customer’s end users
• Identify, evaluate and prioritize customer problems and escalations
• Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. Provide level 1 support and perform other activities based adhering on SOPs/work instructions
• Responsible for activities relating to the evaluation, analysis, setup of PC-based software products (e.g. word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications), client software & basic network connectivity problems within SLA (If any)
• Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention's
• Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact
• Administer and provide User account provisioning & activities
• Assign work orders / incidents to appropriate support teams and follow up until closure.
• Route problems to internal 2nd and 3rd level IT support staff
• Escalate complex problem to appropriate support specialists
• Routine maintenance updates with other IT staff and business units
• Initiates, Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
• Participate in on-going training and departmental development
To prepare reports| analyse various data cuts and support roll outs as per the identified requirements. (1.) To update information and run validation to keep it current| e.g. PMS (2.) To understand the requirements of the customer from the process & application (HCL employees| managers| HR). (3.) Contributes to special assignments to increase the maturity of the CoE| e.g. budgeting tool design (4.) To analyze and prepare the data cuts as per review requirements (5.) To contribute research and data gathering as and when| e.g. opening an operations in new geos (6.) To put together data and slides from different sources for the whole function review with senior management

5-7 Years

BE/B.Tech (Hons)

No. of Positions 0

Skill (Primary)
Tools and Standards-Support-Microsoft Office Suite

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