13 Jan

Senior Analyst - Bangalore - Hcl Technologies

Position
Senior Analyst
Company
Hcl Technologies
Location
Bangalore KA
Opening
13 Jan, 2017 30+ days ago

Hcl Technologies as the company that open the jobs vacancy, have some qualification and spesification especially for the Senior Analyst jobs vacancy. To find out more information and about qualification and spesification details, walkin interview schedule, the address of the company, the company contact info (email/phone number) of Hcl Technologies company, please start to apply for the job vacancy with fill the jobs application with click the 'Apply This Job' button below.

• Provide hardware / software / network problem diagnosis resolution via telephone/email/chat/web, Monitoring & Management of various IT Infrastructure components for customer’s end users
• Identify, evaluate and prioritize customer problems and escalations
• Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. Provide level 1 support and perform other activities based adhering on SOPs/work instructions
• Responsible for activities relating to the evaluation, analysis, setup of PC-based software products (e.g. word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications), client software & basic network connectivity problems within SLA (If any)
• Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention's
• Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact
• Administer and provide User account provisioning & activities
• Assign work orders / incidents to appropriate support teams and follow up until closure.
• Route problems to internal 2nd and 3rd level IT support staff
• Escalate complex problem to appropriate support specialists
• Routine maintenance updates with other IT staff and business units
• Initiates, Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
• Participate in on-going training and departmental development
To prepare reports| analyse various data cuts and support roll outs as per the identified requirements. (1.) To update information and run validation to keep it current| e.g. PMS (2.) To understand the requirements of the customer from the process & application (HCL employees| managers| HR). (3.) Contributes to special assignments to increase the maturity of the CoE| e.g. budgeting tool design (4.) To analyze and prepare the data cuts as per review requirements (5.) To contribute research and data gathering as and when| e.g. opening an operations in new geos (6.) To put together data and slides from different sources for the whole function review with senior management

Experience
5-7 Years

Qualification
BE/B.Tech (Hons)

No. of Positions 0

Skill (Primary)
Tools and Standards-Support-Microsoft Office Suite


Other Senior Analyst Jobs Vacancy

22Mar

Research Analyst. Job Openings in The Economist Group for Research Analyst, this job opened at 22 Mar, 2017. Liaise with senior Country Analysts to resolve data issues and verify historical data and forecasts for publication.... ... (Read more about Research Analyst - - The Economist Group)


16Mar

Research Analyst. Job Openings in The World Bank Group for Research Analyst, this job opened at 16 Mar, 2017. Ability to effectively provide professional support to senior staff. The MFM Global practice is seeking to recruit an outstanding Research Analyst, located in... ... (Read more about Research Analyst - New Delhi - The World Bank Group)


21Mar

Business Analyst. Job Openings in Barclays for Business Analyst, this job opened at 21 Mar, 2017. Appropriate experience as a Business Analyst, Systems Analyst or other similar role and exposure in Corporate Banking domain.... ... (Read more about Business Analyst - Pune - Barclays)


10Mar

Senior Analyst. Job Openings in Eclerx for Senior Analyst, this job opened at 10 Mar, 2017. Maintain IS Documentation Perform Internal Audits Documentation Skills Ensure Security and Confidentiality of customer data Ensure adherence to IS policy ... (Read more about Senior Analyst - - Eclerx)


  • Company: Eclerx
  • Added: 15 days ago

30Jan

Quality Assurance Analyst. Job Openings in Jpmorgan Chase for Quality Assurance Analyst, this job opened at 30 Jan, 2017. Quality Assurance Analyst. CIB Core Cash technology is looking for a very strong execution focused senior QA analyst with extensive experience in automated... ... (Read more about Quality Assurance Analyst - Mumbai - Jpmorgan Chase)