21 Apr

Associate Systems Engineer Techline - Chennai - Fidelity Investments

Position
Associate Systems Engineer Techline
Company
Fidelity Investments
Location
Chennai TN
Opening
21 Apr, 2017 30+ days ago

Fidelity Investments as the company that open the jobs vacancy, have some qualification and spesification especially for the Associate Systems Engineer Techline jobs vacancy. To find out more information and about qualification and spesification details, walkin interview schedule, the address of the company, the company contact info (email/phone number) of Fidelity Investments company, please start to apply for the job vacancy with fill the jobs application with click the 'Apply This Job' button below.

Business Unit Overview

EI (Enterprise Infrastructure) India started operations in 2004 to help our partners take advantage of the global capability in providing operational support using the follow the sun model. Today the team covers multiple technologies in remote infrastructure support covering production, engineering, application and database support. EI India plays a key role in global workforce augmentation and supports all the EI verticals, including 24X7 operations in some areas. The team’s endeavour has been to provide increased value to our partners through operational excellence and innovation with a focus on stability.

Role Description

Enterprise Service desk called as Techline is creating Service Desk function for Fidelity operating 24 x 7 model. As per Business needs Shifts and Holiday requirements are bound to change.

Roles & Responsibilities

  • Provide guidance, assistance, coordination and follow-up on client questions, resolves problems or malfunctions of systems applications, hardware and software.
  • Handle routine problem calls and e-tickets.
  • Take ownership and responsibility for multiple issues at the same time
  • Document, track, interpret, evaluate and resolve inquiries pertaining to the functional operation of all installed hardware and software products
  • May use support tools to troubleshoot and diagnose end user problems
  • May coordinate new user access and systems setup with various support groups
  • May perform tasks such as configuring printers, applications, email profiles, installing applications, maintaining workstation builds.
  • Provide technical guidance and consults with vendors and other systems support units to identify and resolve client problems
  • Follow up on specific inquiries to ensure client satisfaction
  • Coordinate with the end-user community, team members and various support groups when a major problem is suspected
Candidate Description
  • Excellent Knowledge of Windows XP/7 PC Troubleshooting
  • Knowledge on Outlook, Blackberry, VPN, Mac, IPad, IPhone are preferred
  • Willing to work in US Shifts.
  • Based on projected call volumes, could be expected to work India holidays. Working on US holidays is handled on a rotational basis.
Behavioural Attributes
  • English language proficiency, both written and oral
  • Good interpersonal skills
Qualifications
  • Bachelor’s Degree (15 years of full time education)
  • 1 To 2.5 years of experience

Technology
Primary Location IN-TN-Chennai
Job Level : Individual Contributor
Education Level : Bachelor's Degree (±16 years)
FMR India Business Unit : Technology Services
Organization : India BG
Job Posting Date : Apr 21, 2017, 12:26:37 AM


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