05 Feb

Senior Specialist - Noida - Hcl Technologies

Position
Senior Specialist
Company
Hcl Technologies
Location
Noida UP
Opening
05 Feb, 2017 30+ days ago

Hcl Technologies as the company that open the jobs vacancy, have some qualification and spesification especially for the Senior Specialist jobs vacancy. To find out more information and about qualification and spesification details, walkin interview schedule, the address of the company, the company contact info (email/phone number) of Hcl Technologies company, please start to apply for the job vacancy with fill the jobs application with click the 'Apply This Job' button below.

1. PURPOSE OF THE JOB

? Systems Configuration in ServiceNow
? Assist with KPI and reporting
? Developments to enhance systems functionality
? Act as SPOC for IT Services towards ServiceNow provider
? Handling Incidents in case of system downtime / disturbances, including
communication with ServiceNow
? Accountable for ServiceNow operations and availability
? Participate by AM/AD Service Manager in monthly ITSM Council and Tool Review
Meetings as needed
? Ad hoc communication between customer Office and Supplier for ongoing activities

2. PRINCIPAL ACCOUNTABILITIES

• 100% adherence to SLA Timelines.
• 100% acknowledgement to emails addressed to you/your team.
• Zero tolerance for not following SOPs as per the documentation.
(1.) - Conduct periodic audits across LoBs to ensure adherence to regulatory compliance and CoE processes
- Collate audit findings, analyse the same and prepare reports on the findings
- Support to the LoB HR to come up with an action plan based on the audit findings
- Follow up with the LoB HR for execution of action plans to ensure closure of non-compliances (2.) - Prepare reports periodically for the CoE review with the Senior Management
- Share reports / data with the LoB HR leaders on a periodic / ad-hoc basis to help them monitor their average resource cost targets / wage bill as a % of revenue / other relevant KPPs and metrics
- Track lateral hiring as per the lateral hiring grid / other metrics relevant to LoBs and share reports with them as and when required
- Compile data and prepare monthly / quarterly update reports as per the requirement of LoBs and CoEs
- Share reports with the supervisor for review and circulation to relevant stakeholders
- Provide inputs (if any) on improving the current reports (3.) - Study the HR plan and understand requirements from the CoE
- Understand the requirements from LoBs; Document the requirements for automation / enhancement of the process and share with supervisor for review
- Provide recommendations to the supervisor on the design / change of HR processes basis their implications in HCL context, best practices through competitor analysis and research material available
- Pilot and test the new process; Prepare training material, support socialization of the same across Business Units
- Coordinate with the LoB HR and Business leaders to enable rollout of the new processes
- Follow up with the Process and Policies Team to ensure right automation and policy document updation due to changed processes
- Respond to customer queries as and when required and escalate to supervisor when required

Experience
3-5 Years

Qualification
BE/B.Tech (Hons)

No. of Positions 0

Skill (Primary)
Tools and Standards-Support-ServiceNow


Other Senior Specialist Jobs Vacancy

15May

Government State Bank India Sbi May. Job Openings in Central Recruitment Promotion Department Crpd for Government State Bank India Sbi May, this job opened at 15 May, 2017. Senior Manager (Digital Marketing) :. Senior Vice President (Brand/ Media/ Research) :. SBI is looking for qualified and experienced candidate for the positions... ... (Read more about Government State Bank India Sbi May - - Central Recruitment Promotion Department Crpd)

06May

Recruiter Recruitment Specialist Senior. Job Openings in Peoplefy for Recruiter Recruitment Specialist Senior, this job opened at 06 May, 2017. 1. Accountable for the End to End RECRUITMENT : Right from acquiring profiles, conducting screening interview and Ensuring Candidate joins on stipulated date ... (Read more about Recruiter Recruitment Specialist Senior - Pune - Peoplefy)


29May

Senior Technical Specialist. Job Openings in Hcl Technologies for Senior Technical Specialist, this job opened at 29 May, 2017. To manage and ensure that the project schedules are adhered to as per the client specifications and deliveries are as per the time and quality standards. ... (Read more about Senior Technical Specialist - Bangalore - Hcl Technologies)


16May

Senior Erp Specialist. Job Openings in Hcl Technologies for Senior Erp Specialist, this job opened at 16 May, 2017. To be responsible for the installation, technical administration, tuning, and monitoring of the ERP application and supporting the functional teams while ... (Read more about Senior Erp Specialist - Bangalore - Hcl Technologies)


18May

Senior Data Scientist. Job Openings in Apmm Gsc for Senior Data Scientist, this job opened at 18 May, 2017. Be a senior member of the team comprising of data scientists, data engineers and application developers. Key Responsibilities As a Senior Data Scientist you... ... (Read more about Senior Data Scientist - Pune - Apmm Gsc)