05 Feb

Senior Specialist - Noida - Hcl Technologies

Position
Senior Specialist
Company
Hcl Technologies
Location
Noida UP
Opening
05 Feb, 2017 30+ days ago

Hcl Technologies as the company that open the jobs vacancy, have some qualification and spesification especially for the Senior Specialist jobs vacancy. To find out more information and about qualification and spesification details, walkin interview schedule, the address of the company, the company contact info (email/phone number) of Hcl Technologies company, please start to apply for the job vacancy with fill the jobs application with click the 'Apply This Job' button below.

1. PURPOSE OF THE JOB

? Systems Configuration in ServiceNow
? Assist with KPI and reporting
? Developments to enhance systems functionality
? Act as SPOC for IT Services towards ServiceNow provider
? Handling Incidents in case of system downtime / disturbances, including
communication with ServiceNow
? Accountable for ServiceNow operations and availability
? Participate by AM/AD Service Manager in monthly ITSM Council and Tool Review
Meetings as needed
? Ad hoc communication between customer Office and Supplier for ongoing activities

2. PRINCIPAL ACCOUNTABILITIES

• 100% adherence to SLA Timelines.
• 100% acknowledgement to emails addressed to you/your team.
• Zero tolerance for not following SOPs as per the documentation.
(1.) - Conduct periodic audits across LoBs to ensure adherence to regulatory compliance and CoE processes
- Collate audit findings, analyse the same and prepare reports on the findings
- Support to the LoB HR to come up with an action plan based on the audit findings
- Follow up with the LoB HR for execution of action plans to ensure closure of non-compliances (2.) - Prepare reports periodically for the CoE review with the Senior Management
- Share reports / data with the LoB HR leaders on a periodic / ad-hoc basis to help them monitor their average resource cost targets / wage bill as a % of revenue / other relevant KPPs and metrics
- Track lateral hiring as per the lateral hiring grid / other metrics relevant to LoBs and share reports with them as and when required
- Compile data and prepare monthly / quarterly update reports as per the requirement of LoBs and CoEs
- Share reports with the supervisor for review and circulation to relevant stakeholders
- Provide inputs (if any) on improving the current reports (3.) - Study the HR plan and understand requirements from the CoE
- Understand the requirements from LoBs; Document the requirements for automation / enhancement of the process and share with supervisor for review
- Provide recommendations to the supervisor on the design / change of HR processes basis their implications in HCL context, best practices through competitor analysis and research material available
- Pilot and test the new process; Prepare training material, support socialization of the same across Business Units
- Coordinate with the LoB HR and Business leaders to enable rollout of the new processes
- Follow up with the Process and Policies Team to ensure right automation and policy document updation due to changed processes
- Respond to customer queries as and when required and escalate to supervisor when required

Experience
3-5 Years

Qualification
BE/B.Tech (Hons)

No. of Positions 0

Skill (Primary)
Tools and Standards-Support-ServiceNow


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