Asst Manager Trade Mid Office - - Hsbc
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AM Trade Mid-Office
Some careers open more doors than others.
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC Global Trade and Receivables Finance is one of the largest trade services organisations in the world, offering a comprehensive range of forward-thinking supply chain and traditional trade solutions. It has been repeatedly recognised by the industry’s most prominent publications and associations in numerous awards for its strength in combining innovation and service excellence with end-to-end client solutions.
GTRF serves as a core service provider for Commercial (CMB) and Global Banking & Markets (GBM) clients.
Trade is a core product for the Group across various customer segments, including GBM, CMB, and Private Banking. The jobholder is responsible for smooth execution of the day to day activities for the GTRF Operational teams. The job requires a high degree of understanding in Trade operations in terms of technical knowledge, through understanding of International Chamber of Commerce (ICC) published rules as well as GTRF FIM, Internal Controls and Group Compliance Policy including International sanctions and Financial Crime Risks etc. In delivering their responsibilities, they are expected to successfully lead a cohesive team which is inspired to meet business imperatives. This will include monitoring of workflow management tools, facilitating optimal resource planning to ensure delivery of a “superior” customer service in accordance with laid down rules and regulations.
Maintain and improve the delivery of “superior” customer service by actively driving operational performance, (meeting SLAs, maximizing, operational efficiency and reducing operational risks).
Responsibility for resource management and work allocation taking into consideration absenteeism, and utilisation of cross trained resources to ensure GSC/BS is staffed to meet the strategic objectives of the business.
Facilitate adequate and timely cascading of all procedural changes to avoid non-compliance with agreed procedures. Ensure awareness and adherence to all sanction related controls.
Ensure all transactions are processed within the existing Regulatory and Financial Crime Risk frameworks.
To deliver excellent customer service and provide top quality trade services/solutions to customers.
Ensure that the customer is at the heart of everything we do both personally and as an organisation by driving a customer centric culture
Monitor service quality standards and set benchmarks for high performance
Monitor operational performance on the basis of key metrics like SLAs, quality, operational losses and basis which we take appropriate action and escalating where appropriate
Proactively identify problems and effectively work to resolve them sharing best practice with other TRF teams.
Ensure timely and accurate communication of MIS to key stakeholders
Lead a highly motivated and skilled team, where skills and knowledge openly shared, which allows operations to meet the business objectives.
Build and maintain good working relationships with Business Development and sales team, operate in an open and transparent way being fully accountable for supporting their business
Support other Business initiatives in driving operational change programmes.
Be aware of issues within teams and resolve or escalate in appropriate and timely manner.
Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators
Ensure close monitoring of the operational risk and exercise appropriate action to minimize the likelihood of operating risk occurring including risk identification, assessment, mitigation and control, loss identification and reporting
Regular review and improvement of processes and procedures as well as customers with balanced consideration of risk and return .
Ensuring compliance with BIM, FIM, SOX, ICC, rules & relevant guidelines on handling of transactions. Implementation of Group Compliance Policy as applicable to the role
Ensure regular review and critical analysis of operations & systems, to implement or make recommendation in streamlining workflow/procedures. Sharing best practices & work improvement initiatives with other GTRF sites.
Excellent knowledge and experience in trade products, operations, Trade Cycle and customer service
Good understanding of Customer Groups and supporting business initiatives
Good understanding of Operational Risk related to the underlying Trade Transactions
Strong interpersonal, influencing and communication skills
A good team player who possesses good interpersonal and communication skills
Strong organizing and time management skills
Can work independently and quickly, with good attention to detail and solutions oriented
Good command of spoken and written English desirable
self-motivated with initiatives to take on new and additional responsibilities
A Bachelor degree preferably in a business or related area
You’ll achieve more when you join HSBC.
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HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
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The Hong Kong and Shanghai Banking Corporation Limited (HSBC) India